We welcome feedback through the use of grievance forms, as we find that feedback is valuable for company growth, displaying compliance, implementing the best practices and transparency about our operations. We will address any concern or issue.






The grievance must include the following:


  1. Full name

  2. Name of organisation

  3. Contact details

  4. Description of grievance

  5. Evidence to support grievance


Grievance log:



We recognise the importance of the environment and the rich biodiversity that exists within. Our sustainability policies cover the protection of biodiversity, and the conservation of areas containing High Conservation Value (HCV), High Carbon Stock (HCS) and peat. Daily activities along our entire supply chain operate with a stringent commitment to these policies, ensuring no degradation to the environment and biodiversity.   


Before we begin development of any kind, we have teams to conduct environmental and biodiversity surveys, and identify areas of HCV, HCS and peat. Once development and operations begin, continuous supervision and monitoring is carried out, and we aim for high traceability of land management.   


Additionally we work closely with local communities and smallholders to raise awareness about the importance of environmental protection, and at the same time provide guidance towards sustainable practices of land. Moreover nurture the implementation of our sustainability policies and standards.



Our palm oil is RSPO (RoundTable of Sustainable Palm Oil), ISCC (International Sustainability & Carbon Certification) and ISPO (Indonesian Sustainable Palm Oil) certified, illustrating our dedication towards the sustainable production of palm oil.


 The RSPO, ISCC and ISPO are highly recognised and respected certifications which include strict policies and standards to abide by. We conform to all the requirements made by these certification bodies, highlighting the quality of palm oil we strive towards and guaranteeing that it is sourced sustainably.